Have seen better in my lifetime !!!!!

General information: There are other hotels in the neighbourhood which seemed better. Wi-FI reception was excellent and free. Not sue if I will ever stay there again, certainly not in the Summer x Location and surroundings: Good location close to Salzburg's train station. Leafy area. A bit far from the city center and from the old city. Small shopping mall next to the train station apwith a few eating places. Service: NO room service, no shampoo or towels in the bathroom. Had to wait for more than 30 minutes to get towels. Had to walk to the nearest Billa to buy shampoo.....No kettle/coffee/tea/fridge in the room. Some of the staff members were unfriendly and plain rude. The man on duty on Sat the 8/8 at the reception was nice, letting me stay an extra hour in the room, the lady on duty on Sat afternoon was also friendly and polite. The other receptionist on duty for the rest of my stay shouldn't be allowed to work there. And keeping the best for last, the man in the kitchen/dining-room looked like he came straight out of Alcatraz !!!!! Dining: No bar or restaurant. Breakfast was ok with cereals, fruits, cheeses, breads, yogurts and cold meats + coffee/tea/juice but no egg, bacon, sausage etc... Room: Bedroom windows do not open and there is NO AIR CONDITIONING. The temperature was 38 degrees and I nearly died from suffocation. Not even a fan available. The reception was hot, the dining area was hot and of course the bedroom and bathroom extremely hot : very unhealthy xx Useful tips: Late check-out by male receptionist allowed by an hour.